Privacy Policy

1. Information we collect

We may collect the following categories of information:

• Account and contact data: Name, email address, organization, authentication identifiers, and billing contact details.
• Payment data: Payment transactions are processed by our payment processor (e.g., Stripe). We receive limited billing metadata (such as subscription status and last four digits of a card) but do not store full payment card numbers on our servers.
• Service and usage data: Log data, device and browser type, IP address, approximate location derived from IP, timestamps, pages viewed, feature usage, and error reports.
• Content you provide: Files, prompts, configurations, and other materials you upload or submit for processing, including inputs to AI features and generated outputs stored in your account where applicable.
• Communications: Messages you send to support and related correspondence.

2. How we use information

We use information to:

• Provide, operate, maintain, and improve the Service;
• Authenticate users, process transactions, and manage subscriptions;
• Monitor and analyze usage, performance, and security, and to debug issues;
• Communicate with you about the Service, including transactional messages, service announcements, and (where permitted) product updates;
• Comply with legal obligations and enforce our terms; and
• Protect the rights, safety, and security of Sweeper Lab and others.

3. Legal bases (EEA, UK, and similar jurisdictions)

Where required, we rely on appropriate legal bases such as performance of a contract, legitimate interests (for example, securing and improving the Service, provided those interests are not overridden by your rights), consent where applicable, and compliance with legal obligations.

4. How we share information

We do not sell your personal information. We may share information with:

• Service providers who assist us with hosting, analytics, email delivery, customer support, security, and payment processing, subject to contractual obligations;
• AI and infrastructure vendors when necessary to provide AI or compute features you request;
• Professional advisors such as auditors or lawyers, where appropriate;
• Authorities if required by law or to protect rights and safety; and
• Business transfers in connection with a merger, acquisition, financing, or sale of assets, subject to appropriate safeguards.

5. Retention

We retain information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary based on the nature of the data and legal requirements.

6. Security

We implement technical and organizational measures designed to protect information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

7. International transfers

We may process information in the United States and other countries where we or our providers operate. Where required, we use appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms.

8. Your rights and choices

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information, to object to certain processing, to data portability, and to withdraw consent where processing is consent-based. You may also have the right to lodge a complaint with a supervisory authority. To exercise rights, contact us at the email below. You may opt out of marketing emails using the unsubscribe link in those messages.

9. California residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act, including rights to know, delete, and opt out of certain sharing (we do not sell personal information as defined by the CCPA). You may designate an authorized agent where permitted by law.

10. Children

The Service is not directed to children under 13 (or the age required in your jurisdiction), and we do not knowingly collect personal information from children. If you believe we have collected such information, contact us and we will take appropriate steps to delete it.

11. Cookies and similar technologies

We use cookies and similar technologies for essential functionality, security, preferences, and analytics. You can control cookies through your browser settings; disabling certain cookies may affect Service functionality.

12. Changes to this Policy

We may update this Privacy Policy from time to time. We will post the updated Policy and revise the "Last Updated" date. Where required, we will provide additional notice.

13. Contact

For privacy inquiries, contact [email protected].